Display based on Specified Commercial Transactions Law
|
Distributor |
Cross Village Co., Ltd. |
|
Sales Manager |
Ryota Murakoshi |
|
location |
16-16 Kajinocho 4-chome, Koganei City, Tokyo 184-0002 |
|
telephone number |
0422-25-6489 (Weekdays 10:00~15:00) If you would like to be contacted by phone, please use the link below and provide the following information: ・Name ・Purpose ・Available time to contact you (weekdays 10:00-15:00) |
|
contact address |
Please contact us by entering your name and email address in the inquiry form above. |
|
email address |
contact@honono.net |
|
Sales URL |
https://www.honono.net |
|
Explanation of necessary fees other than the product price |
Nationwide shipping is a flat rate of 700 yen, and free shipping for purchases over 15,000 yen (excluding tax). Separate payment fees apply for some payment methods, such as convenience store payment and bank transfer. For overseas shipping, click here *When shipping overseas, depending on the country, you may be required to pay customs duties based on the order amount when receiving your package. |
|
Sales volume |
From 1 item |
|
Application expiration date |
For payment procedures that require payment after placing an order, such as convenience store payment, Pay-easy payment, or bank transfer, payment must be made within the respective period. |
|
Product delivery time |
We will ship within 1 to 3 business days (including Saturdays, Sundays, and holidays). *If there is a large number of orders, it may take longer than usual. For international shipping, it will take 1-5 business days for delivery. |
|
Product delivery method |
After we make the arrangements, the delivery will be made by a shipping company. |
|
Return Policy |
◎Return/exchange and refund policy/order cancellation ------------------------------------------------- If there is a problem with the product We take every precaution when it comes to products, packaging, and shipping, but if there is a problem with the product you received, please contact us using the inquiry form. We accept returns/exchanges within 7 days of receiving the product, with shipping costs covered by us. Please be sure to indicate whether you would like a return/refund or an exchange. Exchanges may not be possible depending on stock availability. Depending on the nature of the product defect, we may contact you via email to confirm the details. If the product is faulty, please apply for a return via the returns page . If a replacement item is in stock, we will arrange for it to be shipped immediately after approval. Defective items must be returned cash on delivery within one week of approval of the return. ------------------------------------------------- ⭐︎Returns/size exchanges due to customer convenience Returns due to customer convenience will only be accepted if all of the following conditions are met, and the customer will be responsible for the return shipping costs. In the case of returns/order cancellations due to customer convenience, a 7% restocking fee will be charged for the returned item. Please ship the returned item within one week of contacting us. Returns will not be accepted after this period. - You must notify us in advance that you intend to return the item. - The product must be returned within 7 days of arrival, and all product tags and labels must be intact. - The item has not been used for any purpose other than trying it on. - The item is not soiled, torn or damaged in any way by the customer. ・The product must have been purchased on this website - There are no other reasons that the Company deems inappropriate *Sale items/items purchased during the sale period cannot be returned except for defective products. ⭐︎If you would like to exchange the size, please indicate this in the comments section of your return request. There is no restocking fee for size exchanges. You are responsible for the shipping costs for the returned item. Please ship the item within one week of approval. -------------------------------------------------
As a general rule, we cannot accept cancellations after an order has been completed. However, there are some exceptions, such as pre-order items, where we will accept orders before they are ready to be shipped. If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been shipped and you are able to cancel, and payment has already been made, you will be refunded the amount minus the payment fee. -------------------------------------------------
Refunds will be processed within 5 business days of receiving the returned item. As a general rule, refunds will be made using the payment method used at the time of purchase. Refunds will be processed on the system immediately after inspection is complete, but please note that it may take several days to two weeks for the refund to be completed, such as for refunds made by credit card. In the case of returns/order cancellations due to customer convenience, a 7% restocking fee will be charged on the returned item. Shipping costs will not be refunded. If you are returning the product for your own reasons and have sent it back cash on delivery, the amount will be refunded minus the shipping fee. |
|
Delivery time |
1-3 business days *If there is a large number of orders, it may take longer than usual. For international shipping, it will take 1-5 business days for delivery. |
|
Payment Method |
Credit card, bank transfer, convenience store payment (FamilyMart, Lawson, Ministop, Daily Yamazaki), smartphone payment (PayPay, LINE Pay, Merpay), Paidy, Apple Pay *Depending on the payment method, payment may be made through a payment service site called KOMOJU. |
