Display based on Specified Commercial Transactions Law

Distributor

Cross Village Co., Ltd.

Sales Manager

Ryota Murakoshi

location

〒184-0002 4-16-16 Kajinocho, Koganei City, Tokyo

telephone number

0422-25-6489(Weekdays 10:00~15:00)

Due to limited staffing, we do not normally answer phone calls.
If you would like to be contacted by phone, please use the link below and provide the following information:

・Name ・Purpose ・Available time (weekdays 10:00~15:00)

contact address

Inquiry form

Please contact us by entering your name and email address in the inquiry form above.

email address

contact@honono.net

Sales URL

https://www.honono.net

Explanation of necessary fees other than the product price

Shipping is 700 yen nationwide, and free shipping for purchases over 15,000 yen (excluding tax). If you pay by bank transfer, you will be responsible for the bank transfer fee.

For overseas shipping, click here

*When shipping overseas, depending on the country, you may be required to pay customs duties based on the order amount when receiving your package.

Sales volume

From 1 item

Application expiration date

For payments that require payment procedures after placing an order, such as convenience store payments, Pay-easy payments, and bank transfers, you will need to make payment within the respective period.

Product delivery time

Orders placed before 13:00 will be shipped on the same day. Orders placed after 13:00 will be shipped the next day.
For convenience store payment/Pay-easy payment/bank transfer, if payment is confirmed by 1pm, the item will be shipped on the same day. If payment is confirmed after 1pm, the item will be shipped the next day.

*If there is a large number of orders, it may take 1 to 3 business days for your order to be shipped.

Overseas shipping is only available on weekdays and will take 2-3 business days to ship.

Product delivery method

After we make the arrangements, the delivery will be made by a shipping company.

Return Policy

◎Return/Exchange and Refund Policy/Order Cancellation

-----------------------------------------

If there is a defect in the product

We take every precaution with our products, packaging and shipping, but if you find any defects in the product you receive, please contact us using the inquiry form.

We accept returns/exchanges within 7 days of receiving the product, and shipping costs will be covered by us. Please let us know whether you would like a return/refund or an exchange. Depending on the stock situation, we may not be able to exchange the product.

-----------------------------------------

⭐︎Returns/size exchanges due to customer convenience

Returns due to customer's convenience will be accepted only if all of the following conditions are met, and the customer will be responsible for the shipping costs. For size exchanges, please place a new order for the desired item after returning the item.

In addition, if you purchased the product with free shipping, the actual shipping fee and transaction fee will be deducted from the refund. Please ship the returned item within one week of contacting us. We may not be able to accept the return after the period has expired.

・You must notify us in advance of your intention to return the item.

- The product has been received within 7 days and the product tags and labels have not been removed.

- The product has not been used for any purpose other than trying it on

- The item has not been soiled, torn, or damaged in any way by the customer.

・The product was purchased on this website

-There are no other reasons that the Company deems inappropriate

*Returns of sale items are not accepted.

-----------------------------------------


⭐︎About canceling your order

Cancellation of your order will only be accepted if you contact us through the inquiry form before the product is prepared for shipping. If the product has already been prepared for shipping, it will be treated as a return and you will be responsible for the round-trip shipping costs.

If you wish to cancel your order, please contact us as soon as possible.

If cancellation is possible before shipment, and payment has already been completed for your order, you will be refunded the amount minus the payment fee.

-----------------------------------------


⭐︎Refund Policy

Refunds will be processed after the product you wish to return arrives at our company and we have inspected it.
As a general rule, refunds will be made using the payment method used at the time of purchase.
If for any reason we are unable to process your refund using the same method as the original purchase, we will refund you via bank transfer.

The refund process on the system will be carried out immediately after inspection is complete, but please note that it may take several days to a week for the refund to actually be completed, such as in the case of refunds made by credit card.

Please note that in the case of return or order cancellation due to customer's convenience, the refund amount will be the amount minus the actual shipping fee and payment fee. (Payment fee is about 4% of the order amount.)

If you are returning the product for your own reasons and have sent the returned item cash on delivery, the amount will be refunded minus the shipping cost.

If you would like to know in advance how much you will be refunded if you return the item for your own reasons, please ask when you contact us with your request to return the item.

-----------------------------------------


If you have confirmed the above and would like to return an item, please contact us using the inquiry form.
When contacting us, please include the following information:

Your name, email address, order number, reason for return

*Since honono will contact you via your PC email address, please be careful not to enter your email address incorrectly.
Also, please be careful with your spam filter settings.

If you do not receive a reply within 2 business days, please contact us again using a different email address as it is likely due to email reception settings or a spam filter.


-----------------------------------------


↓Contact form is here↓

If you have any questions, please feel free to contact us using the link above.

Shipping Time

Orders placed before 1:00 p.m. on weekdays will be shipped on the same day.

*If there is a large number of orders, it may take 1 to 3 business days for your order to be shipped.

Overseas shipping is only available on weekdays and will take 2-3 business days to ship.

payment method

Credit card, bank transfer, convenience store payment (Family Mart, Lawson, Ministop, Daily Yamazaki), smartphone payment (PayPay, LINE Pay, Merpay), Paidy, Apple Pay

*Depending on the payment method, payment may be made through a payment service called KOMOJU.