Display based on Specified Commercial Transactions Law
|
distributor |
Cross Village Co., Ltd. |
|
sales manager |
Ryota Murakoshi |
|
location |
4-16-16 Kajinocho, Koganei City, Tokyo 184-0002 |
|
telephone number |
0422-25-6489 (Weekdays 10:00~15:00) Due to limited staff, we do not normally answer phone calls. ・Name, purpose, available time to contact you (weekdays between 10:00 and 15:00) |
|
contact address |
Please contact us by entering your name/email address in the inquiry form above. |
|
email address |
contact@honono.net |
|
Sales URL |
https://www.honono.net |
|
Explanation of necessary charges other than product price |
Nationwide shipping fee is 700 yen, free shipping for purchases over 15,000 yen (excluding tax). If you use bank transfer, you will be responsible for the transfer fee. Click here for overseas shipping When you receive the cash on delivery product, you will be required to pay the cash on delivery fee and the total product price in cash according to the order amount below. (Cash on delivery is not available for overseas shipments) ★Regarding refusal to receive cash on delivery If you refuse to accept cash on delivery, we will charge you all round-trip shipping costs, cash on delivery fees, online payment fees, and packaging materials costs. *For overseas orders, depending on the country, you may be required to pay customs duties based on the order amount when receiving the package. |
|
Sales quantity |
From 1 point |
|
Application expiration date |
For items that require payment procedures after placing your order, such as convenience store payments, Pay Easy payments, and bank transfers, please complete the payment within the respective period. |
|
Product delivery time |
Orders placed before 13:00 will be shipped the same day. Orders placed after 13:00 will be shipped the next day. Overseas shipping is only available on weekdays and will take 2-3 business days to ship. |
|
Product delivery method |
After making arrangements with us, delivery will be made by the shipping company. |
|
Matters regarding returns |
◎Return/Exchange and Refund Policy -------------------------------------------------- ----------------- ⭐︎If there is a problem with the product We take every possible measure to ensure the quality of our products, packaging, and shipping, but if there is a problem with the product you received, please contact us using the inquiry form. We will accept returns/exchanges within 7 days of receiving the product at our expense. Please let us know whether you would like a return/refund or an exchange. Depending on stock status, we may not be able to exchange the item. -------------------------------------------------- ----------------- ⭐︎Returns due to customer convenience For returns due to the customer's convenience, the customer will be responsible for paying the return shipping costs only if all of the items listed below apply. We cannot exchange sizes, so please place a new order after returning the item. If you purchase with free shipping, you will receive a refund minus the actual shipping costs and payment fees. Please ship the returned product within one week of contacting us. We may not be able to accept returns after this period. ・You must contact us in advance to inform us of your intention to return the item. ・Items must be delivered within 7 days after arrival, and product tags, labels, etc. must be intact. ・The product must not have been used for any purpose other than trying it on. ・There must be no stains, tears, or any damage caused by the customer. ・The product must have been purchased on this site. ・There are no other reasons that our company deems inappropriate. *We cannot accept returns of sale items. -------------------------------------------------- -----------------
We will only accept cancellations of orders if you contact us via the inquiry form before shipping preparations. Once the item has been prepared for shipping, it will be treated as a returned item and the customer will be responsible for the return shipping costs. If you wish to cancel your order, please contact us as soon as possible. If it becomes possible to cancel the order before it is shipped, and if the payment for your order has been completed, you will receive a refund minus the payment fee. -------------------------------------------------- -----------------
Refunds will be processed after the product you wish to return arrives at our company and has been inspected. -------------------------------------------------- -----------------
・Name ・Email address ・Order number ・Reason for return *Contacts from honono will be sent via PC email, so please be careful not to enter your email address incorrectly.
If you have any questions, please feel free to contact us using the link above. |
|
delivery time |
Orders placed before 13:00 on weekdays will be shipped the same day. The delivery company will be Yamato Transport. Please note that we are unable to specify a delivery company. We use Yamato Transport for deliveries within Japan, and Japan Post, DHL, Yamato Transport, etc. for deliveries outside of Japan, depending on the destination. Shipping outside of Japan is available only on weekdays. It will take 2-3 business days to ship. If you use cash on delivery, you will be required to pay the product price and cash on delivery fee to the shipping company when you receive the product. |
|
payment method |
Credit card, bank transfer, cash on delivery, convenience store payment (FamilyMart, Lawson, Ministop, Daily Yamazaki), smartphone payment (PayPay, LINE Pay, Merpay), Paidy, Apple pay *Depending on the payment method, payment may be made through the payment service site KOMOJU. |
