About returns and exchanges

●About returns and exchanges

If there is a problem with the product

We take every possible measure to ensure the quality of our products, packaging, and shipping, but if there is a problem with the product you received, please contact us using the inquiry form. We will accept returns within 7 days of receiving the product at our expense.

 

Returns due to customer convenience

For returns due to the customer's convenience, the customer will be responsible for paying the return shipping costs only if all of the items listed below apply. We cannot exchange sizes, so please place a new order after returning the item. Also, even if you purchase with free shipping, your refund will be less the actual shipping costs. Please ship the returned product within one week of contacting us. We may not be able to accept returns after this period.

・You must contact us in advance to inform us of your intention to return the item.

・Items must be delivered within 7 days after arrival, and product tags, labels, etc. must be intact.

・The product must not have been used for any purpose other than trying it on.

・There must be no stains, tears, or any damage caused by the customer.

・The product must have been purchased on this site.

・There are no other reasons that our company deems inappropriate.

-We cannot accept returns of sale items.

 

・About order cancellation

We will only accept cancellations of orders if you contact us via the inquiry form before shipping preparations. Once the item has been prepared for shipping, it will be treated as a returned item, and the customer will be responsible for paying the shipping costs when returning the item. If the item is determined to be malicious, we will also charge the customer for shipping costs.

If you wish to cancel your order, please contact us as soon as possible.