User Guide

User Guide | Maternity wear and nursing clothes mail order honono official

About shipping charges

 Shipping fee nationwide ¥700
Free shipping for purchases over ¥15,000
In the case of a return due to the customer's convenience, the return amount will be deducted from the actual outbound shipping charges.

About delivery

Your ordered product will be delivered to your designated address by Yamato Transport.

Depending on the region, we may use Letter Pack Plus.

You cannot specify a delivery company. Please note.

Orders placed before 13:00 on weekdays will be shipped the same day. Orders placed after that will be shipped the next business day.

If you use convenience store payment, the item will be shipped after the payment procedure is completed.
If the payment procedure is completed by 13:00, the order will be shipped on the same day, otherwise it will be shipped the next day.

 

About payment

Credit card, bank transfer, cash on delivery, convenience store payment (FamilyMart, Lawson, Ministop, Daily Yamazaki), smartphone payment (PayPay, LINE Pay, Merpay), au Easy Payment, Smartpay, Paidy, Rakuten Pay

*Some payment methods require procedures through the payment site KOMOJU.

 

If you pay at a convenience store, a processing fee will be charged. The amount will be displayed when you make the payment using our system, KOMOJU.

 

For bank transfer, convenience store payment, and page payment, the shipping procedure will be performed after payment is completed. If payment is completed by 13:00, the item will be shipped the same day, and if payment is received after 13:00, the item will be shipped the next day. If payment is not confirmed within the specified period, your order will be cancelled.

 

cash on delivery
When you receive the product, you will be required to pay in cash the cash on delivery fee and the total product price according to the order amount below.
~9,999 yen 330 yen

~29,999 yen 440 yen

~99,999 yen 660 yen

~300,000 yen 1,100 yen

 

★Regarding refusal to receive cash on delivery
If you refuse to accept cash on delivery, we will charge you all round-trip shipping costs, cash on delivery fees, online payment fees, and packaging materials costs.

 

About returns and exchanges

★If there is a problem with the product

We take every possible measure to ensure the quality of our products, packaging, and shipping, but if there is a problem with the product you received, please contact us using the inquiry form . We will accept returns within 7 days of receiving the product at our expense.

 

★Returns due to customer convenience

For returns due to the customer's convenience, the customer will be responsible for paying the return shipping costs only if all of the items listed below apply. We cannot exchange sizes, so please place a new order after returning the item.

In the case of a return due to the customer's convenience, shipping charges will not be refunded.
If you purchased with free shipping, your refund will be less the actual shipping costs. Please return the product within one week of contacting us. We may not be able to accept returns after this period.

・You must contact us in advance to inform us of your intention to return the item.

・Items must be delivered within 7 days after arrival, and product tags, labels, etc. must be intact.

・The product must not have been used for any purpose other than trying it on.

・There is no dirt, tear, or any damage caused by the customer.

・The product must have been purchased on this site.

・There are no other reasons that our company deems inappropriate.

*Please note that sale items cannot be returned.

 

・About order cancellation

We will only accept cancellations of orders if you contact us via the inquiry form before shipping preparations. Once the item has been prepared for shipping, it will be treated as a returned item, and the customer will be responsible for paying the shipping costs when returning the item. If the item is determined to be malicious, we will also charge the customer for shipping costs.

If you wish to cancel your order, please contact us as soon as possible.

 

・About coupons

Coupons cannot be used together.
If you try to use multiple coupons, the one with the greater discount will be applied automatically.

 

About inquiries

Please enter your contact information on the contact page and send.

You can also contact us through the official LINE.

If you would like to be contacted by phone, please email us with your convenient time and contact information. A representative will call you.

We will respond to your inquiry within 2 business days.